Please read the below shipping and delivery policy to check the detailed shipping information, fees, terms and risks of your orders.
Shipping Information
Shipping Areas Shipping To Shipping From Estimated Delivery Time
America The United States The United States 2—7 Business Days
Canada China 10-25 Business Days
Greenland China 5—15 Business Days
Mexico China 12—18 Business Days
Brazil China 12—18 Business Days
Chile China 5-25 Business Days
Europe The United Kingdom The United Kingdom 2—5 Business Days
Åland Islands, Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine Europe Warehouse 2—6 Business Days
Asia Pacific Armenia China 5—15 Business Days
Australia Australia Warehouse 3—7 Business Days
New Zealand China 5—25 Business Days
Brunei, Cambodia, Indonesia, Japan, Malaysia, Myanmar (Burma), Singapore, South Korea, Vietnam China 5-25 Business Days
Atlantic Bouvet Island China 5—15 Business Days
The Middle East Turkey, Cyprus, Egypt, Israel, Oman, Qatar, Saudi Arabia, UAE, Jordan, Bahrain China 20—40 Business Days
Note: If the local warehouse are out of stock, we will arrange the shipping for you from China warehouse. Packages would take longer than usual to arrive. We are responsible for all taxes and duties.
Shipping Fees
We provide free shipping for all orders made on ANNKE official online store. ANNKE uses the best carriers in the business to make sure your orders get to you ASAP. However, we are responsible for any tariff or customs fee, duty, tax, or brokerage fee (if needed).
Notices, Terms and Risks

All of your orders made on ANNKE official online store will be processed within 3 business days (except pre-orders).

The estimated time listed above is our best estimate only, and ANNKE is NOT liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order.

You are responsible to make sure your address is 100% correct and complete. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss. We are NOT responsible for any loss due to the incorrect address or a fraudulent transaction.

Generally, orders have been shipped out cannot be canceled. If you want to cancel the order(s) that has/have been dispatched, you will be responsible for the shipping charges. ANNKE is not responsible for any duty or any charge.

When the products are delivered, you are responsible for checking the order is complete and undamaged. You need to check the products carefully for any damage before you sign for the delivery. If there is any damage, you have the rights to refuse the delivery and let the delivery person know the reason of the refusal.

If you have any question about your orders, please contact our support team

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t: +62 21 2251 0901 | m: +62 815 9150 703 | e: sales@annkeindonesia.com

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